Please be aware that the majority of our offerings are made to order, hence we do not  accept returns.

However, in the rare event that you receive a damaged product, we have procedures in place to address the situation promptly and efficiently.

In the unlikely event that you receive a damaged product, we kindly request that you notify us within 24 hours of receiving the goods. To facilitate prompt assistance, please provide clear photographs/videos documenting any visible damage along with your notification.

Failure to comply with these requirements means that the right to complain will be forfeited.

 Depending on the nature and extent of the damage, resolution options may include replacement or on-site technician repair services.

 In instances where repair by a qualified technician is necessary, we will arrange for a technician to visit your address and conduct the required repairs, ensuring minimal inconvenience on your part.

 Rest assured, we understand the importance of resolving any issues swiftly and to your satisfaction. Your experience with Maison Twenty8 is of utmost importance to us, and we are committed to ensuring a positive outcome.